Help Center
Find a clearer
way forward.
Find the next step for account access, market data, funding and account activity.
Guides
5 guides shown
- Platform accessRegister, verify your email, sign in and recover account access.
- Understanding market dataRead quotations, chart intervals, daily changes and observation times.
- Fees and fundingCheck order costs, USDC on Ethereum instructions and operation status.
- Account securityProtect your password and email codes, recover access and review activity.
- Support and complaintsPrepare a clear account question and read the complaints process.
Common questions
Before you start.
Start with the steps and checks that apply to your account.
Can I register or place a trade now?
Register with email and password, verify the latest email code and sign in. Open the workspace to review the selected instrument and order controls. Check the account record for the result of an action.
Why does an instrument have no quote?
Some instruments or individual fields have no current observation. A dash is not a zero price. Check the selected instrument and observation time rather than using a value from another market.
Is a displayed price an execution price?
No. Market observations can be current, retained or reference values. Check their source and time; a displayed price is not a confirmed execution price.
Where are the fees and payment methods?
Read the conditions shown in the order or funding form before continuing. See Costs and funding guide and Funding for the relevant account steps.
How do I contact support?
Start with the product guides and the complaints policy. Help does not submit a message or open a case. Read Support and complaints guidance to prepare a clear question and identify the applicable submission instructions.